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FAQ

FAQs
 

How can I get free shipping?
Orders that exceed $300 and that are being shipped to a location within the contiguous 48 states will not be charged freight.  Orders must be shipping to one location using the carrier of our choice to qualify for free shipping. Orders totaling less than $300 will be charged freight. Most orders ship UPS Ground unless otherwise specified by the customer and are usually delivered within 3-7 business days, depending on the customer’s location.  If an order is shipping via skid, customer is responsible for unloading the goods. Please have the necessary unloading equipment (dock, forklift if necessary) readily available at the shipment destination.  Orders placed before noon EST (our normal office business hours are Mon - Thur 7am to 6pm EST, and on Friday 7a - 4p), on weekdays will usually ship the same day.  **Cost Less Lighting can NOT ship orders to a PO Box**

 

If an order requires an expedited service, please contact our customer service department at 866-633-6883.  Additional freight charges will apply.

 

Orders shipping to Canada, Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands are not eligible for the free freight with a purchase of $300.00.  Please contact us at 866-633-6883 for a freight quote.

 

All orders/ shipments are F.O.B origin; ownership of the order passes to the customer as soon as it leaves our facilities.

 

When will my order ship?
Most orders placed by noon eastern time (EST) on weekday usually leave out warehouse the same day. If you need a rush placed on your order, please call customer service at 866-633-6883 to notify us and discuss solutions. Please do not just email. 

 

Will I get a tracking number?
Yes. We will email you the tracking number once it is available, which is usually the following business day (excluding special orders, designs and back orders). UPS is our default carrier.

 

How long does it take for an order to get to me?
Most orders placed by noon EST will leave out facility the same day. Once it leaves our warehouse, the time will depend on the carrier. Orders which qualify for free shipping will generally ship UPS ground or similar. Our default shipping speed is UPS Ground.

 

What options are available for shipping?
Our default shipping option is UPS Ground or similar. Free shipping for $300+ orders is always UPS Ground or similar to the contiguous lower 48 states only. We can ship second day or next day – if you need those options please contact us at 866-633-6883 or email us at sales@costlesslighting.com to let us know – that option isn’t on the website put we can provide it.
We also ship skid and semi sized loads orders on a daily basis. We love big orders.

 

How can I make a correction to an online order?
Please immediately call in the correction to customer service at 866-633-6883. Also please email a clear description of the issue to customerservice@costlesslighting.com Please hurry, most orders placed by noon on weekdays ship the same day. 

 

Can you help me plan a large or complex order for my city, religious or other organization?
We’d love to help you, we make lighting easy. Gather up your information and call us at 866-633-6883. You can also email us at sales@costlesslighting.com to set up a time to discuss your lighting needs.

 

Do you offer volume discounts?
Please call to discuss discount programs. Please note discounting is dependent of the exact item, inventory levels, market conditions and size of the order (large to very large+). Discounting isn’t available all items.

 

Can I get a lighting expert to call me?
Of course – we’re here to help! Just email sales@costlesslighting and let us know the best time to contact your, your phone, email and the issues you are facing. If your calls go through a receptionist or screen, please let them know we’ll be calling so we can get though to you.

 

Do you sell lighting products not on the website?
Yes, we do stock unique lighting products which we don’t list on the website. We also offer manufacturing and private labeling services. Just give is a call at 866-633-6883 or email us at sales@costlesslighting.com

 

Do you charge sales tax?
Yes, 7.25%

 

Can I get a spec sheet on my product?
Spec sheets should be listed next to each product. If you cannot locate a spec sheet you need, please email us at sales@costlesslighting.com

 

Can you private label lighting products for me?
Yes, we provide private labeling services. We’ll first need to discuss your needs (products, quantities, delivery schedule and graphics). Our team knows how to make private labeling consistent and painless. Call us at 866-633-6883 or email at sales@costlesslighting.com to get started. 

 

Can you manufacture lighting products for me?
Yes. We have manufacturing facilities in both the US and overseas. We’d love to discuss your lighting manufacturing needs. Call us at 866-633-6883 or email at sales@costlesslighting.com to get started.

 

Can I get regular timed shipments?
Yes, we can set up regularly timed shipment to keep you in stock. To discuss or set up scheduled shipments, call our lighting experts at 866-633-6883 or email at sales@costlesslighting.com

 

 

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