Condition of Sale, Warranties, Terms and Obligations
Warranties and Obligations
The following is exclusive and supersedes other warranties expressed, implied or statutory. This includes but not by way of limitation any warranty of merchantability of fitness for any purpose.
Cost Less Lighting (CLL) warrants to its buyer for resale only that CLL products are free from defects in workmanship and materials. The obligation of CLL under our warranty is expressly limited to replacement of the unit itself or its components (board, chips, transformer, driver, etc.), or repair, at our sole discretion, without charge. This is for defective products manufactured by us within a period of five years from documented date of purchase. Customer must first contact CLL and obtain a Return Merchandise Authorization (RMA). Products without a RMA may be refused or delayed at our discretion.
Sealed lead acid batteries from CLL have a two year pro-rata warranty. Nickel cadium batteries have a five year pro-rata warranty.
Items undergoing a warranty replacement may no longer be available for an exact match replacement. Items may be replaced by the closest match per CLL’s discretion. Note: lighting technology quickly changes and the exact same item being replaced under warranty may not be indefinitely available.
Our warranty does not apply to products which have been modified, tampered with, subject to neglect, abuse, misuse, accident or repaired outside of our factory. Warranty does not apply to our products which have been installed and used in conjunction with non CLL products. Our warranty does not apply to any part or component manufactured by a company other than CLL. A warranty of non CLL manufactured parts or components should be addressed with that manufacturer, and not CLL.
Returns & Credits
Customer has the duty to promptly inspect the products received, and must alert CLL immediately of any damages. Damaged product claims need to be reported withing seven business days from date of delivery. No replacement products will be offered after 7 business days.
Returned products are subject to a 25% restocking fee. A RMA must be obtained from CLL prior to shipment of returned products. Credit may not be issued for merchandise held over 30 days from invoice date.
Credits and refunds on approved returns will be issued within five business days, once they have been evaluated at our designated processing center .
NO RETURNS ON SPECIAL ORDERS, CUSTOM MADE OR ALTERED PRODUCTS.
Limitations of Liability
In no event shall CLL be liable for incidental, indirect, special, or consequential damages (regardless of form of action, whether in strict liability, in contract, or in tort including negligence). Not liable for loss of profits, nor shall the liability of CLL for any claims or damage connected or arising out of or connected with this agreement or the sale, delivery, use, repair, maintenance, manufacture repair or modification of the supply of any replacement parts or sale therefore, exceed the purchase price of the products.
Our limitation of liability shall apply to any liability for default under or in connection with the parts, products, components, or services delivered hereunder whether based on failure of or delay in delivery, warranty, or otherwise. No labor charges will be accepted without prior written approval by a senior management official of CLL. This clause shall survive failure of an exclusive remedy.